Diamond Lashes - Palatine, Illinois
Last Updated: December 18, 2025
We want your lash experience to be amazing! Here are our key policies to ensure everything goes smoothly.
All appointments require a $25 deposit that is non-refundable unless we cancel. If you need to cancel last minute, a new deposit will be required for your next booking. This helps us value everyone's time!
Please arrive with a clean face and lashes (no makeup!) and no contact lenses. This ensures the best application and results. Also, no caffeine before your appointment—you'll need to relax!
On the day of your appointment, we accept cash payment only. Your deposit will be applied to your service total. Please plan ahead so we can keep your appointment running smoothly!
You're welcome to bring one additional guest, but please let us know before you arrive so we can prepare our cozy space. This helps us maintain a relaxing environment for everyone.
If you miss your appointment without calling, we'll need to charge an additional fee when you reschedule. We understand emergencies happen—just give us a heads up when possible!
If you have any concerns with your lashes, please reach out within 48-72 hours and we'll be happy to assist! After this window, we cannot be held responsible as natural shedding and lifestyle factors come into play.
To keep your lashes looking gorgeous for 2-3 weeks, here are some things that can affect retention:
Pro Tip: Following these guidelines helps ensure your lashes last as long as possible. If issues occur within 48-72 hours despite following aftercare, we're here to help!
When you visit our website or book services with Diamond Lashes, we may collect the following personal information:
We use the information we collect for the following purposes:
We do not sell, rent, or share your personal information with third parties for marketing purposes. Your information is confidential and is only shared in the following circumstances:
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Our website may use cookies and similar tracking technologies to:
You can control cookie settings through your browser preferences. Disabling cookies may affect your ability to use certain features of our website.
You have the following rights regarding your personal information:
To exercise any of these rights, please contact us using the information provided at the end of this policy.
By accessing and using the Diamond Lashes website or booking our services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you may not use our website or services.
When using our website, you agree to:
All content on this website, including but not limited to text, images, logos, graphics, videos, and design elements, is the property of Diamond Lashes or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from our content without prior written permission.
To the fullest extent permitted by law, Diamond Lashes and its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services, including but not limited to loss of profits, data, or goodwill.
Our total liability for any claims arising from our services shall not exceed the amount you paid for the specific service in question.
While we strive to provide accurate and up-to-date information on our website, we make no warranties or representations regarding the completeness, accuracy, or reliability of any content. Service descriptions, pricing, and availability are subject to change without notice.
Diamond Lashes reserves the right to modify, update, or discontinue any part of these Terms & Conditions at any time without prior notice. Your continued use of our website after changes are posted constitutes your acceptance of the modified terms.
These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of Illinois, United States, without regard to its conflict of law provisions. Any disputes arising from these terms shall be resolved in the appropriate courts of Illinois.
All appointments require a $25 deposit to secure your booking. This deposit will be applied toward the total cost of your service.
Important: Deposits are non-refundable unless we cancel and are non-transferable. This means if you need to cancel your appointment (even with notice), you will need to submit a new $25 deposit to secure your next appointment. We appreciate your understanding as this policy helps us manage our schedule and honor everyone's time.
We understand that plans change. Here's what happens when you need to cancel:
Services are non-refundable once performed. However, your satisfaction is important to us:
If you fail to appear for a scheduled appointment without prior notice (a "no-show"), your $25 deposit will be forfeited. Additionally, an additional fee will be charged to schedule future appointments. Repeated no-shows may result in refusal of future service. We understand emergencies happen—please just give us a call when possible!
If Diamond Lashes needs to cancel your appointment due to emergency, illness, or unforeseen circumstances, your deposit will be fully refunded or credited to your rescheduled appointment—your choice! Your deposit is only non-refundable when you cancel, not when we do.
Lash fills must be scheduled within 3 weeks of your last full set appointment. If more than 3 weeks have passed, you will be required to book and pay for a new full set, as too many natural lashes will have shed for a fill to be effective. This policy is non-negotiable and ensures the quality and integrity of your lash extensions.
When you submit a booking request through our website or contact us directly:
We understand that life happens and schedules change:
Please Note: This policy helps us manage our schedule and ensures commitment to appointments. We appreciate your understanding!
We value your time and the time of other clients. If you arrive more than 15 minutes late to your appointment, we reserve the right to reschedule your service to a later date, and your deposit may be forfeited. If we can accommodate you despite your late arrival, your service time may be shortened to avoid delays for other clients.
Please contact us immediately if you are running late so we can make appropriate arrangements.
To ensure the best results and service experience, please:
Important: If you arrive with makeup, contact lenses, or unclean lashes, we may need to reschedule your appointment and your deposit may be forfeited. Please come prepared!
You're welcome to bring one additional guest to accompany you during your appointment. However, please let us know before you arrive so we can prepare our space accordingly. This helps us maintain a comfortable, relaxing environment for everyone. Additional guests beyond one person may not be accommodated.
On the day of your appointment:
Diamond Lashes reserves the right to cancel or reschedule appointments in the following circumstances:
If we need to cancel your appointment, we will contact you as soon as possible and work with you to reschedule at your convenience. Your deposit will be fully credited to your rescheduled appointment.
By providing your contact information and booking services with Diamond Lashes, you consent to receive communications from us via:
When you submit a contact form, book an appointment, or provide your contact information, you automatically consent to receive:
You have the right to opt out of marketing communications at any time:
Please note that opting out of marketing communications does not opt you out of transactional messages related to your appointments and services.
We strive to respond to all inquiries within 24 hours during business hours (Monday: 11:30am-7pm, Tuesday: 9am-1pm, Wednesday: 2pm-7pm, Thursday: 2pm-7pm, Friday: 11:30am-7pm, Saturday: 10:30am-3pm, Sunday: 10:30am-3pm). Messages received outside of business hours will be responded to on the next business day.
To provide you with the best service experience, Diamond Lashes may use third-party tools and services, including but not limited to:
Each third-party service provider has its own privacy policy and terms of service. We encourage you to review the policies of any third-party services you interact with through our website. Diamond Lashes is not responsible for the privacy practices or content of third-party websites, platforms, or services.
Diamond Lashes is not liable for:
While we carefully select reputable third-party providers, we cannot guarantee their performance or security. Any issues with third-party services should be directed to the respective service provider.
Our website may contain links to external websites or resources. These links are provided for your convenience only. Diamond Lashes does not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party websites. You access external links at your own risk.
Diamond Lashes reserves the right to modify, update, or revise any of these policies at any time without prior notice. Policy changes may be made to reflect changes in our business practices, legal requirements, industry standards, or service offerings.
When we update our policies, we will:
We encourage you to review this page periodically to stay informed about our current policies.
Your continued use of our website, services, or booking of appointments after policy changes are posted constitutes your acceptance of the revised policies. If you do not agree with any changes, please discontinue use of our services and contact us to close your account or remove your information.
These policies are effective as of December 18, 2025. All bookings, services, and website usage on or after this date are subject to these policies.
If you have any questions, concerns, or requests regarding these policies, please don't hesitate to contact us:
Diamond Lashes
Mom & Daughter Lash Studio
3433 Kirchoff Rd
Palatine, Illinois 60067
Monday: 11:30 AM - 7:00 PM
Tuesday: 9:00 AM - 1:00 PM
Wednesday: 2:00 PM - 7:00 PM
Thursday: 2:00 PM - 7:00 PM
Friday: 11:30 AM - 7:00 PM
Saturday: 10:30 AM - 3:00 PM
Sunday: 10:30 AM - 3:00 PM